Have questions about our services?
Our FAQs cover everything from repairs and maintenance to booking and warranties, so you can get quick answers and drive with confidence.
Crown Auto Glass specializes in complete auto glass care — from windshield repair and replacement to rock chip repairs, side and back glass replacement, and side mirror replacement. We also offer mobile service, working directly with most insurance providers to make the process easy and stress-free. Whether you need a quick chip fix or a full glass replacement, our certified technicians use OEM-quality materials to ensure safety, clarity, and a perfect fit.
Yes — Crown Auto Glass services all makes and models, from everyday vehicles to luxury and specialty cars. Our certified technicians are trained to handle modern ADAS (Advanced Driver Assistance Systems) recalibration after windshield replacements, ensuring your vehicle’s safety features like lane assist and collision warnings continue to work properly. Whether it’s a compact car, SUV, truck, or high-end import, we provide the same OEM-quality materials, precision installation, and professional care.
Absolutely. We work directly with most major insurance providers, including ICBC, to streamline your claim. Our team handles the paperwork and approvals so you can get your glass repaired or replaced with minimal hassle, often at little or no cost to you depending on your coverage.
Most rock chip repairs take 30–45 minutes, while full windshield or other glass replacements typically take 2-3 hours depending on the vehicle and service. Our technicians will let you know the expected time frame when booking and ensure the glass is safely set and calibrated before you drive away.
Windshield chips can often be repaired if they’re smaller than a loonie and haven’t spread, but cracks cannot be repaired. Once a chip begins to crack or a full crack forms, the windshield must be replaced to restore strength and safety. Driving with a cracked windshield can compromise visibility, airbag performance, and the overall integrity of your vehicle.
Light surface scratches may be polished out if they don’t affect visibility, but deep or vision-distorting scratches require a windshield replacement. Our technicians can assess your glass to confirm whether repair or replacement is the safest option.
Most comprehensive insurance plans, including ICBC, cover windshield repairs and replacements. Chip repairs are often free or low-cost, while full replacements may require a deductible depending on your policy. We work directly with ICBC and most private insurers to handle the claim process for you.
No. Windshield replacement claims are considered non-collision, no-fault claims and do not affect your insurance rates. A single glass claim will not raise your premiums unless multiple unrelated claims are filed in a short period.
Car windows fog up when moisture in the air inside your vehicle condenses on the cooler glass surface. This usually happens when there’s a difference between the temperature or humidity inside your car and the outside air.
To prevent fogging, make sure your defrost system and air conditioning are working properly, avoid leaving wet items inside the vehicle, and keep your windows clean — dirt and film attract moisture.
